Calls • SMS follow-ups • Orders • Returns • Appointments

Your AI agent that answers, helps, and follows up — 24/7.

Reply365 handles customer conversations across phone and text. It answers questions, books appointments, places orders, initiates returns, and sends follow-ups — so you can stop losing revenue to missed calls and slow responses.

Claim free setup + 1 week trial See how it works

Why Choose Reply365?

Automate the boring stuff

Answer FAQs, capture details, and complete common tasks without a human.

Phone + SMS together

Resolve calls, then follow up via text to confirm, remind, or close the loop.

Free setup + 1 week trial

We configure your agent so you can test it in the real world before committing.

Escalate when it matters

Warm transfer to a person when needed — you choose the rules.

Outbound/cold calling is planned and will include opt-out and compliance controls.

Sample Conversation

Appointments

Schedule, confirm, and follow up

Hi, I was hoping to schedule an appointment for later this week.

Absolutely — I can help with that. What’s the best name for the appointment?

Alex Martinez.

Thanks, Alex. Is the number you’re calling from the best number to reach you for reminders and updates?

Yes, that’s fine.

Great. What day works best? I can check availability and lock in a time.

Thursday afternoon would be great.

We’re open that afternoon, so I can confirm a slot right now.

I have Thursday at 2:30 PM or 4:00 PM available. Which would you prefer?

2:30 works.

You’re booked for Thursday at 2:30 PM under Alex Martinez. I’ll text a confirmation shortly. Would you also like to add an email for the calendar invite?

Sure — alex@email.com.

Got it. Confirmation is on the way. Anything else you’d like to take care of while I have you?

Conversation updates based on which features are enabled.

Offer time slots, book appointments, and send confirmations/reminders. You can also support reschedule/cancel flows via SMS.

These toggles mirror what you’ll control in your dashboard.

Orders & Returns

Checkout, policy checks, and exchanges

Hi, I’d like to place an order and check the return policy for a jacket I bought.

Absolutely — I can place the order and help with the return. What items should I add to your cart?

Two medium hoodies and a gift card.

Got it. Do you prefer pickup or shipping, and what’s the delivery address if shipping?

Shipping to 42 King St.

Return policy is 30 days with tags attached, so I can check eligibility before we finalize.

Order #54821 — the size was off.

Thanks. I’ve confirmed it qualifies and can email a prepaid label. Would you like an exchange instead?

If you’d like, I can transfer you to a specialist now for any complex return questions.

Conversation updates based on which features are enabled.

Collect items, quantities, fulfillment details, and send an order summary. Great for repeat customers and simple menus/catalogs.

These toggles mirror what you’ll control in your dashboard.

FAQs / Knowledge Base

Instant answers with smart escalation

Hi! I have a few questions about your services and pricing.

Sure — I can answer those. What would you like to know first?

Quick check — are you calling on behalf of a business or yourself?

Myself.

Do you offer weekend appointments and what’s the price range?

Yes, we’re open Saturdays 9–1. Most services range from $120–$180 depending on complexity.

Conversation updates based on which features are enabled.

Answer FAQs using approved content: services, pricing ranges, policies, hours, locations, and product details.

These toggles mirror what you’ll control in your dashboard.

What Reply365 can do

Designed for real outcomes: fewer missed calls, faster response, and more completed transactions.

Answer questions

Hours, service area, policies, pricing ranges, product info, and FAQs—customized to your business.

Set appointments

Collect details, propose times, confirm bookings, and send confirmations and reminders.

Place orders

Take orders by phone or text and confirm details before submission.

Initiate returns

Start return workflows, collect order details, and send next steps via SMS.

Text message follow-ups

Confirm appointments, request missing info, send links, and keep customers moving forward.

Transfer calls

Warm transfer to a human when required—based on intent, urgency, schedule, or caller requests.

How it works

We start with a reliable MVP that handles real calls, then expand capabilities as you learn what drives ROI.

Configure your agent

We set up your business info, policies, tone/voice, and the tasks you want automated (appointments, orders, returns, FAQs).

Connect phone + SMS

Customers call your number, and Reply365 can follow up via text with confirmations, reminders, and next steps.

Automate + escalate

Reply365 completes common requests end-to-end, and escalates to a human only when needed—based on your rules.

Roadmap

Outbound and proactive outreach (including cold calling) is planned. We’ll add compliance controls and opt-out handling as those features roll out.

Free setup + 1 week trial

We’re onboarding a small number of early users. Tell us your business type and what you want automated first (appointments, orders, returns, FAQs, or follow-ups).

Request trial via email

Simple + legitimate for platform reviews.

FAQ

Can Reply365 do outbound calls?

Outbound is planned. Today we focus on inbound + SMS follow-ups, then expand with compliance controls for outbound outreach.

What can it automate?

Appointments, orders, returns, common questions, follow-ups, and call routing—configured per business.

Can it transfer to a human?

Yes. You decide when to transfer based on intent, urgency, hours, or caller request.

How does the trial work?

We set you up for free, then you run a 1-week trial with real calls to validate results before committing.